Customer Service & Order Support Specialist

TRIPLE J FIVE STAR WHOLESALE FOODS INC; Tamuning (GU); On-site; USD 30,000 - 42,000; Full time

Job summary

TRIPLE J FIVE STAR WHOLESALE FOODS INC is seeking a Customer Service Representative to provide effective service to internal and external customers. The role involves processing orders, informing customers about order status and product knowledge, and collaborating with sales and warehouse teams to ensure accurate inventory and timely deliveries.

The ideal candidate will anticipate customer needs, demonstrate strong communication skills, and maintain attention to detail while handling multiple

Qualifications

• Accurately process customer orders/invoices efficiently and record account information regarding invoices and credits.
• Provides timely and accurate information to customers regarding order status and knowledge of products.
• Able to anticipate and understand customer needs and provide viable solutions.

Responsibilities

• Accurately process customer orders/invoices efficiently and record account information regarding invoices and credits.
• Provides timely and accurate information to customers regarding order status and knowledge of products.
• Partners with sales team to meet and exceed service provided to customers.
• Partners with warehouse operations on delivery matters and accurately account for inventory and availability of products.
• Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations.
• Provide timely feedback to Customer Service Manager regarding customer issues involving orders, credits, and delivery of products.
• Assist Sales Account Representative in analyzing sales trends, new product opportunities and delivery schedules.
• Complete all duties in a timely manner so that shelves are remain fully stocked and sales and inventory information is provided to maintain continuous flow of products to the store.
• Provide detailed and accurate inventories of products in back stock, damaged and expired products and recommended orders.
• Take the initiative to provide timely information to store representatives and Sales Account Representative.

Skills

Customer service

Communication

Problem solving

Attention to detail

Self-management

Education

High school diploma or equivalent

Job description

TRIPLE J FIVE STAR WHOLESALE FOODS INC is seeking a Customer Service Representative to provide effective service to internal and external customers. The role involves processing orders, informing customers about order status and product knowledge, and collaborating with sales and warehouse teams to ensure accurate inventory and timely deliveries.

The ideal candidate will anticipate customer needs, demonstrate strong communication skills, and maintain attention to detail while handling multiple