Customer Experience Specialist: Orders & Solutions

Gold Star Foods; Ontario (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Gold Star Foods seeks a Customer Experience Specialist to provide exceptional service by processing orders, resolving issues, and communicating order status to customers. You will input orders from various channels and maintain strong relationships with multiple accounts.

The role requires a High School Diploma and 2+ years of customer service experience, with strong communication, organizational, and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience required.

Responsibilities

• Process inbound orders and communicate order status.
• Review accuracy of incoming and outgoing orders and input orders from fax, email, voicemail, or online transmission.
• Build and maintain professional, positive relationships with customers.
• Manage multiple assigned accounts.
• Meet deadlines including department daily and seasonal deadlines.
• Inform customers of item availability and offer substitutions with specs and serving size.
• Assist customers daily via telephone and email to provide service and resolve problems.
• Coordinate with Inventory/Procurement on stock levels.

Skills

Verbal & written communication

Organizational skills

Customer issue resolution

Independence / self-motivation

Relationship building

Customer service focus

Phone skills

Microsoft Office

NAV

Prioritization

Education

High School Diploma or equivalent

2+ years customer service experience

Tools

NAV

Microsoft Office

Job description

Gold Star Foods seeks a Customer Experience Specialist to provide exceptional service by processing orders, resolving issues, and communicating order status to customers. You will input orders from various channels and maintain strong relationships with multiple accounts.

The role requires a High School Diploma and 2+ years of customer service experience, with strong communication, organizational, and problem-solving skills.