Customer Service & Order Specialist - OTP Distributor

Smoking Sales LLC; Linden (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Smoking Sales LLC, located in Linden, NJ, is seeking a detail-oriented Customer Service Representative to join their operations team. This role involves managing customer interactions through phone, text, and live chat while ensuring accurate order processing in SAP B1. Candidates should have strong communication skills and over 2 years of customer service experience. The position promises a fast-paced working environment with multiple responsibilities, requiring attention to detail and the ability to handle pressure effectively.

Qualifications

• 2+ years of customer service experience, preferably in wholesale distribution or related industry.
• Proficiency with order management or ERP systems, preferably SAP B1.
• Ability to remain composed and professional under pressure.

Responsibilities

• Answer and manage inbound phone calls from wholesale and retail customers.
• Accurately enter, process, and confirm customer orders in the company's order management system.
• Coordinate with warehouse and logistics teams to track shipments.

Skills

Strong verbal and written communication skills

Customer service experience

Attention to detail

Proficiency with order management systems

Education

High school diploma or equivalent; associate degree preferred

Tools

SAP B1

Job description

Smoking Sales LLC, located in Linden, NJ, is seeking a detail-oriented Customer Service Representative to join their operations team. This role involves managing customer interactions through phone, text, and live chat while ensuring accurate order processing in SAP B1. Candidates should have strong communication skills and over 2 years of customer service experience. The position promises a fast-paced working environment with multiple responsibilities, requiring attention to detail and the ability to handle pressure effectively.