Customer Service & Order Specialist (Entry-Level)

A.Y. McDonald; Dubuque (IA); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Disability Insurance

401(k) with match

Paid Time Off

Holidays

Job summary

A.Y. McDonald Mfg. Co. in Dubuque, IA is hiring to assist customers and field sales with orders, pricing information, and delivery details via phone and email. You will use Epicor, CRM, and EDI to ensure accurate data and quick responses.

The role is on-site at our Dubuque facility and requires a two-year college level education or equivalent experience, plus a pre-employment background check and drug screening. We offer a comprehensive benefits package and growth opportunities.

Qualifications

• Associate degree or equivalent from two-year college/technical school, or 6 months to 1 year related experience.

Responsibilities

• Assist customers and field sales with placing orders, pricing, and delivery information via phone/email.
• Process returns, research on credits, and coordinate with invoices/purchase orders.
• Input purchase orders accurately in Epicor and generate order acknowledgments.

Skills

Customer service

Order processing

CRM (Epicor)

EDI

Education

Associate degree

Tools

Epicor ERP

Job description

A.Y. McDonald Mfg. Co. in Dubuque, IA is hiring to assist customers and field sales with orders, pricing information, and delivery details via phone and email. You will use Epicor, CRM, and EDI to ensure accurate data and quick responses.

The role is on-site at our Dubuque facility and requires a two-year college level education or equivalent experience, plus a pre-employment background check and drug screening. We offer a comprehensive benefits package and growth opportunities.