Service Writer

Semper-Speed-and-Marine; Madera (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Vision insurance

401(k) matching

Job summary

Semper Speed & Marine is seeking a motivated full-time Service Advisor to interact with customers in person and by phone, document concerns, and prepare detailed service work orders for technicians.

You will schedule appointments, check in boats, type warranty and repair details, coordinate with technicians, order parts, and handle estimates and payments. Prior experience with boats is a plus.

Qualifications

• Strong typing skills and the ability to type accurately while communicating with customers.
• Strong written communication, spelling, grammar, and attention to detail.
• Comfortable using computers and learning dealership/service software.
• Ability to clearly translate a customer's description of a problem into an organized, detailed work order.
• Ability to multitask in a fast-paced environment.
• Strong customer service and verbal communication skills.
• Must be available to work Saturdays.
• Must be able to stand for extended periods of time.
• Valid driver's license.
• Previous experience with boats is a plus, whether professionally or recreationally.

Responsibilities

• Schedule service appointments and manage the daily service calendar
• Check in boats and create detailed service work orders
• Accurately and efficiently type customer complaints, concerns, and requested repairs into service work orders
• Document customer conversations and repair information clearly and thoroughly so technicians have the information needed to diagnose and complete repairs
• Coordinate with technicians regarding job status and repair timelines
• Order parts needed for service repairs and track backordered items
• Prepare estimates and obtain customer approvals
• Assist customers with questions regarding maintenance, repairs, and warranty coverage
• Submit warranty claims and insurance claims
• Bill and collect payments for completed services
• Communicate with customers regarding service updates by phone and email
• Follow up with customers after service completion to ensure satisfaction
• Work closely with the Parts and Sales Departments to support customer needs

Skills

Typing

Documentation

Customer Service

Multitasking

Communication

Job description

Semper Speed & Marine is a busy marine dealership looking for a motivated full-time team member to join our crew. We are searching for someone who enjoys working with people, can multitask in a fast-paced environment, and is eager to learn the marine industry.

This position involves daily interaction with customers both in person and over the phone, as well as a significant amount of computer work. Strong typing skills, attention to detail, and the ability to clearly document customer concerns are essential for this position. Our Service Advisors are responsible for creating detailed work orders that accurately communicate the customer's concerns and requested repairs to our service technicians.

We are looking for an honest, dependable team player who takes pride in their work and enjoys being part of a hardworking team.

Primary Duties:

• Schedule service appointments and manage the daily service calendar
• Check in boats and create detailed service work orders
• Accurately and efficiently type customer complaints, concerns, and requested repairs into service work orders
• Document customer conversations and repair information clearly and thoroughly so technicians have the information needed to diagnose and complete repairs
• Coordinate with technicians regarding job status and repair timelines
• Order parts needed for service repairs and track backordered items
• Prepare estimates and obtain customer approvals
• Assist customers with questions regarding maintenance, repairs, and warranty coverage
• Submit warranty claims and insurance claims
• Bill and collect payments for completed services
• Communicate with customers regarding service updates by phone and email
• Follow up with customers after service completion to ensure satisfaction
• Work closely with the Parts and Sales Departments to support customer needs

Qualifications and Experience:

• Strong typing skills and the ability to type accurately while communicating with customers
• Strong written communication, spelling, grammar, and attention to detail
• Comfortable using computers and learning dealership/service software
• Ability to clearly translate a customer's description of a problem into an organized, detailed work order
• Ability to multitask in a fast-paced environment
• Strong customer service and verbal communication skills
• Must be available to work Saturdays
• Must be able to stand for extended periods of time
• Valid driver's license
• Previous experience with boats is a plus, whether professionally or recreationally

Benefits:

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance