Customer Service Associate

Southern Marine Supply; Fort Lauderdale (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Monthly profit sharing

Medical, Dental, Vision & Life Insurance

401k with company match

Paid Holidays and PTO

Job summary

Southern Marine Supply is looking for a reliable Customer Service Associate in Fort Lauderdale. In this role, you will be the first point of contact for customers, providing knowledgeable assistance and managing sales transactions. Ideal candidates should have customer service experience, strong communication skills, and a willingness to learn about marine products. Benefits include competitive pay, monthly profit sharing, and comprehensive insurance coverage, with the company covering 100% of employee premiums.

Qualifications

• Previous customer service or retail experience preferred, especially in marine or related industries.
• Strong attention to detail and ability to lift up to ~50 lbs.

Responsibilities

• Greet customers and provide professional assistance.
• Process sales transactions and manage customer accounts.
• Assist with inventory organization and restocking.

Skills

Customer service experience

Communication skills

Organizational skills

Ability to work in a fast-paced environment

Tools

HubSpot

Syn7 (POS system)

Job description

Description

Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.

Key Responsibilities

• Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
• Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
• Process sales transactions, invoices, and payments accurately
• Manage customer accounts, orders, and special requests
• Coordinate with warehouse staff to pull, stage, and verify orders
• Assist with inventory organization, restocking, and product labeling
• Handle returns, exchanges, and order discrepancies professionally
• Maintain a clean, organized, and efficient sales counter and showroom area
• Communicate effectively with vendors and internal team members to source special-order items
• Support same-day delivery or pickup requests as needed
• Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
• Research and locate products and units using online resources for comparable pricing and access
• Follow up with customer orders and quotes to meet sales needs

Requirements

• Previous customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic computer skills and experience with point-of-sale or inventory systems
• Strong attention to detail and organizational skills
• Willingness to learn marine products and systems
• Ability to lift and move marine parts and supplies (up to ~50 lbs)
• Professional appearance and positive attitude

Preferred Experience (Not Required)

• Marine supply, boating, or yachting industry experience
• Knowledge of marine HVAC, plumbing, pumps, electrical, or water systems
• Experience working with contractors or trade professionals

Compensation And Benefits

• Competitive Pay
• Monthly profit sharing – an opportunity to share and growth of the company
• Medical, Dental, Vision & Life Insurance – company pays 100% of the employee premiums
• 401k with company match
• Paid Holidays and PTO

EEO Statement

Elite Marine, Southern Marine Supply, Spot Zero is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Elite Marine, Southern Marine Supply, Spot Zero is a drug‑free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.