Customer Service Representative

Amphenol FCI; Yocumtown (PA); On-site; USD 38,000 - 56,000; Full time

Job summary

Amphenol FCI is seeking a Customer Service Representative to act as a key liaison between customers and internal teams. You will support day-to-day order management, respond to inquiries, and help ensure accurate information and timely responses.

This entry-level to early-career role offers growth within a global manufacturing environment and exposure to pricing, product availability, and delivery coordination.

Qualifications

• Associate degree preferred or equivalent.
• 1–2 years in customer service or order management, preferably in manufacturing/technical environment.
• Strong written and verbal communication skills with professional demeanor.
• Detail-oriented with ability to manage multiple priorities.
• Proficient with MS Office (Word, Excel, Outlook); ERP/order management experience a plus.

Responsibilities

• Provide timely and accurate information to customers on pricing, product availability, lead times, and order status.
• Respond to customer inquiries via email and phone with strong service orientation.
• Receive and process customer orders accurately through internal order management systems.
• Coordinate with internal teams to ensure on-time delivery and proper documentation.
• Monitor order status and resolve delays with expedient solutions.
• Assist with invoice discrepancies and communicate with finance on receivables.
• Represent the Customer Service team professionally with a customer-focused approach.

Skills

Customer service

Order management

Communication skills

MS Office

ERP systems

Education

Associate degree in Business, Communications, Supply Chain, or related field

Tools

ERP systems

Job description

The Customer Service Representative will serve as a key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs. This role works collaboratively with Field Sales, Product Marketing, and internal operations teams to ensure customers receive accurate information, timely responses, and an exceptional service experience. This is an excellent opportunity for an early-career professional looking to grow within a global manufacturing environment.

Key Responsibilities

Customer Communication & Support

• Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation.

Order Processing & Management

• Receive and process customer orders accurately and efficiently through internal order management systems.
• Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery.
• Access customer portals as needed to retrieve orders or provide updates.
• Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives.
• Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables.
• Collaborate closely with Field Sales and Product Marketing to escal ... .

Data Accuracy & Maintenance

• Maintain customer master data, cross-references, and shipping details to ensure accurate records.
• Support reporting and tracking of on-time delivery performance for key accounts.
• Utilize internal resources effectively to meet or exceed customer expectations.
• Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach.

Qualifications & Requirements

Education & Experience

• Associate degree in Business, Communications, Supply Chain, or a related field preferred.
• 1–2 years of experience in customer service, order management, sales support, or administrative roles—preferably in a manufacturing or technical product environment. Recent graduates with relevant internships or strong customer-facing experience are encouraged to apply.
• Strong verbal and written communication skills with a pleasant, professional phone manner.
• High attention to detail, strong follow-through, and the ability to manage multiple priorities.
• Comfortable working with data, reports, and basic problem-solving.
• Proficient with MS Office (Word, Excel, Outlook); experience with ERP/order management systems a plus.
• Ability to learn technical product information and navigate cross-functional communication.

Preferred (Not Required)

• Experience in demand planning, supply chain, inventory management, or similar functions.
• Prior experience in manufacturing, electronics, or industrial environment.