Customer Service & Order Fulfillment Specialist

TED PELLA INC; Redding (CA); On-site; USD 22,730 - 32,649; Full time

Benefits offered by this job

Medical, dental, and life insurance

401(k) plan with company match

Paid vacation and sick leave

Paid holidays

Job summary

A family-owned company in Redding, CA is seeking an Associate or Customer Service Representative to join their customer service team. The role involves responding to customer requests and processing orders accurately. Candidates should have strong communication skills, attention to detail, and be self-motivated. The position offers competitive pay between $16.50 - $23.70 per hour along with excellent benefits, including medical and 401(k) plans.

Qualifications

• Requires minimum 1 year in customer service for Associate, 2 for Representative.
• Must communicate clearly in English, verbally and in writing.
• Must be self-motivated and work well in a team.

Responsibilities

• Process customer orders via web, email, and phone.
• Prepare order acknowledgement forms and packing slips.
• Follow up on customer issues and expedite orders as needed.

Skills

Customer interaction

Interpersonal skills

Communication skills

Typing (45 wpm)

Problem-solving skills

Attention to detail

Education

High school diploma

College coursework preferred

Tools

MS Word

Excel

Outlook

Job description

A family-owned company in Redding, CA is seeking an Associate or Customer Service Representative to join their customer service team. The role involves responding to customer requests and processing orders accurately. Candidates should have strong communication skills, attention to detail, and be self-motivated. The position offers competitive pay between $16.50 - $23.70 per hour along with excellent benefits, including medical and 401(k) plans.