Order Entry Admin I

Roxtec USA; Tulsa (OK); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Roxtec USA in Tulsa, OK seeks an Order Entry Admin to accurately enter, maintain, and support customer orders from receipt through fulfillment. You will be a primary contact for customers and internal teams, ensuring details are complete and updates are handled promptly while supporting prioritization and timely fulfillment.

Responsibilities include entering orders, verifying information, creating shop orders, providing status updates, and handling daily invoicing and pick lists.

Competenze

• Attention to detail and accuracy in high-volume data entry.
• Strong organizational and time management abilities.
• Excellent written and verbal communication with customers and internal teams.
• Cross-functional collaboration across Sales, Shipping, Production, and Warehouse.
• Problem-solving to identify discrepancies and prevent downstream errors.
• Ability to handle complex orders, changes, backorders, and expedited requests.

Mansioni

• Enter and maintain customer orders in the company’s order processing system, ensuring all details are complete and correct.
• Review and verify order information, making updates or changes to existing orders as needed to support accurate and timely fulfillment.
• Create shop orders and purchase requisitions as required to fulfill customer orders.
• Serve as a point of contact for customers, providing order status updates and tracking information.
• Complete regular rotations in the warehouse, generating invoices and pick lists for daily orders including required documents.
• Provide backup support for the phone system as needed.
• Monitor the RMA inbox and prioritize processing return requests, entering replacement orders as needed to resolve issues.

Conoscenze

Attention to detail

Organizational skills

Time management

Written and verbal communication

Cross-functional collaboration

Problem solving

Order management

ERP experience

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

ERP systems

Descrizione del lavoro

Job Summary

The Order Entry Admin is responsible for accurately entering, maintaining, and supporting customer orders from receipt through fulfillment. This role serves as a key point of contact for customers and internal teams, ensuring order details are complete, updates are handled timely, and customer inquiries are addressed professionally. The position works closely with Shipping, Production, Warehouse, Logistics, and Order Entry teams to support order prioritization, fulfillment timelines, return processing, and a high level of customer service.

Job Type

Full-time

Description

Job Summary

The Order Entry Admin is responsible for accurately entering, maintaining, and supporting customer orders from receipt through fulfillment. This role serves as a key point of contact for customers and internal teams, ensuring order details are complete, updates are handled timely, and customer inquiries are addressed professionally. The position works closely with Shipping, Production, Warehouse, Logistics, and Order Entry teams to support order prioritization, fulfillment timelines, return processing, and a high level of customer service.

Essential Job Functions

• Work closely with Shipping, Production, and Warehouse teams to support order prioritization, fulfillment timelines, and a high level of customer service.
• Enter and maintain customer orders in the company’s order processing system, ensuring all details, including shipping method, special markings, and specifications, are complete and correct.
• Review and verify order information, making updates or changes to existing orders as needed to support accurate and timely fulfillment.
• Create shop orders and purchase requisitions as required to fulfill customer orders
• Serve as a point of contact for customers, providing order status updates, tracking information, and parts availability via phone and email.
• Complete regular rotations in the warehouse, generating invoices & pick lists for daily orders including required documents based on customer requests
• Provide backup support for the phone system as needed.
• Monitor the RMA inbox and prioritize processing return requests, entering replacement orders as needed to resolve issues such as mis-shipments, damages or shortages.
• Perform other Order Entry and Logistics activities as required.

Requirements

• Exceptional attention to detail with a proven ability to enter and verify high volumes of data accurately while minimizing errors.
• Strong organizational and time management skills, with the ability to prioritize competing tasks, adapt to shifting priorities, provide backup support, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with a customer-focused approach to resolving issues, managing expectations, and interacting professionally with internal teams and external customers.
• Effective cross-functional collaboration skills, working with Sales, Shipping, Production, and Warehouse teams to ensure timely and accurate order fulfillment.
• Problem-solving and critical thinking ability, with a proactive approach to identifying discrepancies, resolving order issues, and preventing downstream errors.
• Ability to manage complex order scenarios, including changes, cancellations, backorders, and expedited requests.
• Proficiency with order processing systems, Microsoft Office, and general computer applications; ERP experience preferred.
• Basic understanding of shipping processes, delivery terms, and shipping services; international shipping experience preferred.
• Ability to handle customer and order information with professionalism, accuracy, and appropriate confidentiality.
• Ability to identify process inefficiencies and suggest practical improvements.

Education And Experience

• High school diploma or equivalent
• Minimum of two years’ experience in order entry/customer service

Physical Requirements

• Required to wear PPE as needed

Physical Demands (reasonable Accommodations May Be Made, If Necessary)

• Stand / walk - Frequently
• Sit - Continuously
• Climb / Crawl– N/A
• Squat or Kneel - Occasionally
• Bend - Occasionally
• Fine Manipulation - Occasionally
• Reach Outward - Occasionally
• Reach Above Shoulder - Occasionally
• Drive - Occasionally
• Lift /Carry/push/pull up to 50 lbs - Occasionally
• N/A (Not Applicable) - Activity is not applicable to this occupation
• Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)
• Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.