Customer Service & Order Dispatch Specialist

Daiohs-U-S-A-Inc; Northbrook (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services, a trusted office coffee solutions provider, seeks a Customer Service Representative to join our team in a fast-paced setting. You will handle calls and emails, relay customer needs to the Daiohs team, and support dispatch and billing processes.

The role emphasizes accurate records, knowledge of products, and delivering excellent customer service to keep workplaces fueled and focused.

Qualifications

• High school diploma or equivalent.
• Past experience preferred.

Responsibilities

• Processes incoming calls and emails, including customer orders by telephone, email, and fax.
• Relays customer concerns and requests to the Daiohs team in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians.
• Checks in with Route Drivers at end of day and reconciles customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Maintains accounts receivable and contacts aging >60 days.
• Communicates sales leads to branch personnel.
• Provides backup support with daily sales reports and month-end processes.
• Keeps records of customer interactions and documents.

Education

High school diploma or equivalent

Job description

First Choice Coffee Services, a trusted office coffee solutions provider, seeks a Customer Service Representative to join our team in a fast-paced setting. You will handle calls and emails, relay customer needs to the Daiohs team, and support dispatch and billing processes.

The role emphasizes accurate records, knowledge of products, and delivering excellent customer service to keep workplaces fueled and focused.