Customer Success & Dispatch Specialist (Coffee Services)

Daiohs First Choice; Northbrook (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) and company matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

Daiohs USA is seeking a Customer Service Representative to join our Northbrook team. In a fast-paced environment, you will handle calls and emails, relay customer concerns, and support the sales and service teams to keep accounts up to date.

This role includes processing payments, generating manifests for routes, and assisting with month-end tasks. The benefits include a starting rate of $23 per hour, plus 401(k), medical, dental and vision insurance, and paid holidays.

Qualifications

• High school diploma or equivalent.
• Past experience preferred.

Responsibilities

• Processes incoming calls and emails, including customer orders.
• Relays customer concerns and requests to the appropriate Daiohs team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts.
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

Education

High school diploma or equivalent

Job description

Daiohs USA is seeking a Customer Service Representative to join our Northbrook team. In a fast-paced environment, you will handle calls and emails, relay customer concerns, and support the sales and service teams to keep accounts up to date.

This role includes processing payments, generating manifests for routes, and assisting with month-end tasks. The benefits include a starting rate of $23 per hour, plus 401(k), medical, dental and vision insurance, and paid holidays.