Customer Care & Dispatch Coordinator

DAIOHS U S A INC; Tampa (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Starting $20/hour

401(k) with company match

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team. If you’re energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

In this role you will handle incoming calls and emails, process orders, coordinate with our Daiohs team, and help keep accounts accurate and on track. We value reliability, teamwork, and a customer‑first mindset.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience required.

Responsibilities

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customer concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

Education

High school diploma or equivalent

Job description

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team. If you’re energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

In this role you will handle incoming calls and emails, process orders, coordinate with our Daiohs team, and help keep accounts accurate and on track. We value reliability, teamwork, and a customer‑first mindset.