Customer Service & Order Coordinator - Full-Time, In-Office

GLASSICAL DESIGNS; Colorado Springs (CO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO and holidays

Health insurance

Advancement opportunities

Team outings

Job summary

Glassical Designs is seeking a talented and enthusiastic, full time, Customer Service Associate to join our team in an in-office setting. You will work directly with customers to bring their ideal award visions to life and record orders accurately for production and graphics teams.

No experience is required as on-the-job training will be provided; prior administrative/customer service experience is a plus. The small, friendly team offers a positive, proactive environment with benefits and growth

Qualifications

• Verbal and written communication skills.
• Excellent attention to detail.
• Organizational skills to keep accurate records and find information quickly.
• Time management to handle diverse tasks daily.
• Familiarity with CRMs is a plus; training provided.

Responsibilities

• Coordinate and manage quotes, active orders, and potential orders.
• Communicate updates with sales and team members.
• Act as primary contact, fielding questions from internal departments regarding orders and mockups.
• Process orders through accounting software.
• Research and price product options from vendors to create proposals for customers.
• Engage with customers to finalize orders and answer basic questions.
• Work with vendors to confirm stock, pricing, and turnaround times.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Time management

CRM experience

Tools

CRM systems

Job description

Glassical Designs is seeking a talented and enthusiastic, full time, Customer Service Associate to join our team in an in-office setting. You will work directly with customers to bring their ideal award visions to life and record orders accurately for production and graphics teams.

No experience is required as on-the-job training will be provided; prior administrative/customer service experience is a plus. The small, friendly team offers a positive, proactive environment with benefits and growth