Customer Service Coordinator

Contech Engineered Solutions; Ohio; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Team Collaboration

Work-Life Balance

Career Growth

Comprehensive Benefits

Job summary

Contech Engineered Solutions is seeking a Customer Service Coordinator in Ohio who will manage the full order flow from quote to manufacturing release. You will be the primary inside contact for buying customers across product lines, ensuring satisfaction and timely delivery.

The role emphasizes strong communication, problem-solving, and collaboration with Sales, Operations, and Credit teams in a fast-paced manufacturing environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• At least 1 year of customer service or sales experience, preferably with complex products in construction or manufacturing.
• Excellent written and verbal communication with ability to collaborate at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency in MS Office and CRM databases.

Responsibilities

• Establish and maintain specific account relationships, acting as the primary inside contact from quote through production.
• Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
• Directly facilitate customer requests for quotes and scope of work deliverables for all products in your territory.
• Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
• Maintain project records, documentation, and data in the CRM system.
• Develop a deep understanding of manufacturing processes and plant capabilities for products sold in your market.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

CRM databases

MS Office

Job description

Why Join Our Team?

At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the entire order flow process, from quote to manufacturing release, and strive to exceed customer expectations. You will handle everything from new account setup, pricing, quoting, collecting credit information, order processing, and assisting with aging resolution. As a key point of contact for buying customers across all our product lines, you will play a pivotal role in our customer-centric approach.

What We Offer:

• Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
• Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life.
• Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
• Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

As a Customer Service Coordinator (CSC), you will:

• Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
• Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
• Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
• Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
• Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system.
• Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
• Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
• Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience.
• At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
• Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency in computer software, including MS Office and CRM databases.

If you are a highly motivated individual with a passion for exceptional customer service and are looking to grow your career in a dynamic and supportive work environment, we encourage you to apply for the Customer Service Coordinator position. Your dedication and expertise will make a significant impact on our commitment to customer satisfaction.

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