Customer Service Administrator

Wildeck, Inc.; Hebron Estates (KY); On-site; USD 36,000 - 56,000; Full time

Job summary

RadNet, Inc. in the United States seeks a Customer Service Administrator to work with sales and operations to understand shipping and quote dates, then relay updates to external customers.

The role also supports Regional Sales Managers in customer communication and order processing. The position requires a high school diploma, 3+ years in sales administration or customer service, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma required; 2-year Business degree preferred.
• 3+ years of sales administration or customer service.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office products.
• Strong organizational and time management skills.
• Strong problem-solving, documentation, research and resolution, and multi-tasking skills.
• Ability to interact with employees and vendors in a professional manner.

Responsibilities

• Notify customer and Regional Sales Managers of product receipt.
• Verifying all technical data is included with the incoming order; notify the Regional Sales Manager if additional customer data is needed for quotation or processing.
• Provide regular updates of order progress through service center via telephone and/or email.
• Document and route all sales conversations to the appropriate Regional Sales Manager; communicate any issues or customer concerns with operations.
• Field calls for status updates and general status and/or repair inquiries from sales and end users.
• Coordinate with production and sales on critical/flexible dates to satisfy delivery requirements; update sales and production on new customer requirements or requested deadlines.
• Facilitate online chat discussions with potential new customers via the company website.
• Discuss areas for improvement within customer service with production and sales.

Skills

Communication skills

Organizational skills

Time management

Problem-solving

Multi-tasking

Education

High school diploma; 2-year business degree preferred

Tools

Microsoft Office

Job description

Reporting structure

Reports to Service Center Manager

Job title and brief description

The Customer Service Administrator is responsible for working alongside sales and operations to understand shipping and quotes dates, then communicating updates to external customers. Additionally, this position will support Regionals Sales Managers in customer communication and order processing.

Qualifications

• High school diploma required; 2-year Business degree preferred.
• 3-years of sales administration or customer service.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office products.
• Possess strong organizational and time management skills.
• Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills.
• Ability to interact with employees and vendors in a professional manner.

Primary Tasks

• Notify customer and Regional Sales Managers of product receipt.
• Verifying all technical data is included with the incoming order; notify the Regional Sales Manager if additional customer data is needed for quotation or processing.
• Provide regular updates of order progress through service center via telephone and/or email.
• Document and route all sales conversations to the appropriate Regional Sales Manager; communicate any issues or customer concerns with operations.
• Field calls for status updates and general status and/or repair inquiries from sales and end users.
• Coordinate with production and sales on critical/flexible dates to satisfy delivery requirements; update sales and production on new customer requirements or requested deadlines.
• Facilitate online chat discussions with potential new customers via the company website.
• Discuss areas for improvement within customer service with production and sales.

NOTE: Any Employee may be assigned additional or alternate tasks and objectives necessary to achieve departmental or company goals. All job descriptions are subject to revision by the Company at any time and should not be considered a contract of employment.

Remote Position

No