Customer Service Optician

Brandon Eyes; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

In-house Vision Benefit

Healthcare allowance

401k

Uniform allowance and birthday bonus

PTO and paid holidays

Job summary

Brandon Eyes in Madison, WI is seeking an Optician to help patients choose frames and lenses, provide patient education, and deliver excellent service in a fast-paced, high-volume practice.

This full-time role offers paid training, a team-focused culture, and benefits such as a vision plan, healthcare allowance, 401k, and PTO. Weekend OFF, growth opportunities, and a welcoming workplace.

Qualifications

• Natural problem solver with ability to make recommendations.
• Outgoing and friendly, makes customers feel valued and respected.
• Strong sense of style to help customers find looks they like.
• Motivated by challenges and finding best fits.
• Effective written and verbal communicator in a professional tone.
• Comfortable with technology and eager to learn.

Responsibilities

• Help clients select frames based on face shape, bridge fit, lifestyle, and prescriptions.
• Choose lens types, materials, coatings, and brands suited to patients’ lifestyles.
• Educate first-timers on glasses care and use.
• Take accurate measurements and verify fit; make adjustments as needed.
• Perform small repairs as required.
• Cross-train in technician duties for career growth.
• Explain insurance coverage to patients.
• Maintain a clean, welcoming optical space.
• Manage inventory, ordering, and shipments.

Skills

Customer empathy

Communication

Style sense

Problem solving

Tech-savvy

Attention to detail

Integrity

Team player

Adaptability

Learning mindset

Job description

Got a passion for style or a gift for making things look better? Would you love to solve problems to help people live better lives? Our busy eyecare practice needs a new team member who will be dedicated to helping our patients leave our office looking and seeing their BEST! This full-time position at our Madison office offers the stability of a career in healthcare with weekends OFF!

NO Experience required!

Prior medical office or eyecare experience can be a plus, but certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

What you’ll be doing:

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. Out of everyone who works at our practice, the Optician has the honor of satisfying patients the most! This is not just some sales job, your role is to be an educator and a style consultant. If you want a career where you help the people in your community have better lives, this is the job for you

Duties:

• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
• Educating first-timers on how to use and take care of their glasses.
• Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments.
• Miscellaneous repairs.
• Consistent cross-training in technician duties for optimum career growth (offered and expected).
• Educating patients on what their insurance covers.
• Keeping the optical space looking clean, neat, and welcoming.
• Doing inventory, ordering, sending, and receiving shipments.

Qualifications:

• Natural problem solver and confident in making recommendations.
• Outgoing and friendly, connecting with people quickly and easily, and feeling that every customer deserves red carpet treatment.
• Great sense of style and love to help people find a look or style they like best.
• Motivated by challenges such as "these glasses don’t fit" or "I can’t get used to seeing with these".
• Effective communicator both in writing and verbally in a professional and positive manner.
• Comfortable with technology and open to learning.
• Attentive, detail-oriented, organized, and reflective of these characteristics in work.
• Reputation for honesty and integrity, known for doing what you say you’ll do – no excuses!
• Pride and ownership in work – doing it well at all times.
• Team player, seeing yourself as an integral part of the team’s success.
• Eager to learn new skills quickly.
• Passionate about helping people be happy and thriving.

About Us
Brandon Eyes is a high-volume established eyecare practice in Madison & Middleton. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!

Benefits:

• In-house Vision Benefit
• Healthcare allowance
• 401k
• Uniform allowance and birthday bonus
• PTO and paid holidays

We value your time, so we’ll be back in touch with you very quickly.