Customer Service Optician

Brandon Eyes Inc

Madison (WI)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

In-house Vision Benefit

Healthcare allowance

401k

Uniform allowance

Birthday bonus

PTO and paid holidays

Job summary

A high-volume eyecare practice in Madison, WI, seeks an Optician to help patients find the perfect eyewear match for their needs. This role emphasizes patient education and style consultation within a family-like team culture that values each individual. Responsibilities include choosing frames, educating patients on proper use, and managing inventory while providing excellent customer service in a supportive environment. Competitive benefits offered including a healthcare allowance and PTO.

Qualifications

Outgoing and friendly with strong customer interaction skills.
Ability to educate first-time glasses wearers on usage and care.
Comfortable with technology and open to learning.

Responsibilities

Help patients choose suitable eyewear based on style and prescription.
Educate patients on lens options and insurance.
Maintain cleanliness in the optical space and manage inventory.

Skills

Problem solving

Communication

Customer service

Attention to detail

Tech-savvy

Style consultation

Job description

What you’ll be doing

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. Out of everyone who works at our practice, the Optician has the honor of satisfying patients the most! This is not just some sales job, your role is to be an educator and a style consultant. If you want a career where you help the people in your community have better lives, this is the job for you.

Some of your duties will include

Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
Determining the best lens types, materials, coatings, and brands for patients’ lifestyles.
Educating first‑timers on how to use and take care of their glasses.
Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments.
Miscellaneous repairs.
Consistent cross‑training in technician duties for optimum career growth (offered and expected).
Educating patients on what their insurance covers.
Keeping the optical space looking clean, neat, and welcoming.
Doing inventory, ordering, sending, and receiving shipments.

If these sound like you, please apply!

You’re a natural problem solver and you’re confident in making recommendations.
You’re outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment.
You’ve got a great sense of style and love to help people find a look or style they like best.
You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.
You can effectively communicate both in writing and verbally in a professional and positive manner.
You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.
You are attentive, detail‑oriented, organized, and your work reflects all of these characteristics.
Your reputation for honesty and integrity is legendary; you’re known for doing what you say you’re going to do – no excuses!
You take pride and ownership in your work – whatever you do, you do it well.
You see yourself as an integral part of your team’s success (because we will).
You’re always up for learning something new, and you master new skills quickly.
You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

About Us

Brandon Eyes is a high‑volume established eyecare practice in Middleton. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!

Benefits