Customer Service Ops Analyst: Data Insights & Optimization

Uline; Waukegan (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%匹

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, Kenosha Branch in Kenosha, WI, seeks an Operations Analyst in our Corporate Customer Service department. You will turn contact center data into actionable insights to improve operations and deliver legendary service across North America.

Responsibilities include analyzing performance data, building SQL queries and Power BI dashboards, and collaborating with stakeholders to translate requirements into measurable results. A Bachelor’s degree and 2+ years in data analysis are required.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in data analysis or business intelligence.
• Advanced Microsoft Excel, SQL and Power BI experience.
• Excellent communication, analytical and organizational skills.
• Robotic Process Automation (RPA) a plus.
• Uline does not participate in the H-1B lottery.

Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements that enhance customer service operations, efficiency and processes.
• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Skills

Analytical skills

Communication

Organizational skills

Education

Bachelor's degree

Tools

SQL

Power BI

Excel

Job description

Uline, Kenosha Branch in Kenosha, WI, seeks an Operations Analyst in our Corporate Customer Service department. You will turn contact center data into actionable insights to improve operations and deliver legendary service across North America.

Responsibilities include analyzing performance data, building SQL queries and Power BI dashboards, and collaborating with stakeholders to translate requirements into measurable results. A Bachelor’s degree and 2+ years in data analysis are required.