Customer Service Operator - Service & Scheduling Specialist

CarMax; California; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid sick leave

Vacation & holiday pay

Holiday Premium Pay

Job summary

CarMax is seeking a Customer Operator in California to deliver outstanding service to guests both in person and over the phone. You’ll support the Service Department by assisting customers through the repair process, schedule appointments, and ensure accurate information flow across teams.

You will handle reminder calls, maintain repair records, and help auditable processes while following CarMax EH&S guidelines. This role requires flexibility, strong communication, and a team-first attitude.

Qualifications

• Deliver outstanding customer service across in-person and phone channels.
• Maintain accurate information flow and verify details with customers.
• Proficient with basic computer apps and service systems.
• Capable of multitasking in a fast-paced environment.
• Collaborate across departments and maintain positive guest relations.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors to ensure smooth experiences.
• Schedule service appointments and route calls with clarity.
• Perform reminder calls for upcoming appointments and parts arrivals.
• Coordinate repair scheduling and maintain repair order records daily.
• Audit sublet invoices and monitor loaner logs for compliance.
• Follow EH&S requirements and maintain a clean work area.

Skills

Interpersonal skills

Telephone etiquette

Customer service

Basic computer skills

Multi-tasking

Team collaboration

Flexible hours

Tools

Service systems

Job description

CarMax is seeking a Customer Operator in California to deliver outstanding service to guests both in person and over the phone. You’ll support the Service Department by assisting customers through the repair process, schedule appointments, and ensure accurate information flow across teams.

You will handle reminder calls, maintain repair records, and help auditable processes while following CarMax EH&S guidelines. This role requires flexibility, strong communication, and a team-first attitude.