Customer Service Operator

Hutchinson Regional Medical Center, Inc.; United States; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition reimbursement

Paid time off

Holiday premium pay

Shift and weekend differential pay

401k with a $.50/$1.00 up to 6% Match

Medical, Dental, and Vision coverage

Employee assistance program

Job summary

Hutchinson Regional Medical Center, Inc. in Hutchinson, KS is seeking a Customer Service Operator to perform receptionist duties for a clinic or physician’s office.

The role includes greeting and registering patients, collecting insurance information, handling calls, scheduling appointments, and supporting front desk operations. This full-time position emphasizes accurate data entry, customer service, HIPAA compliance, and teamwork within the health system.

Qualifications

• High School diploma or equivalent required.
• Familiarity with medical terminology and front-desk duties preferred.
• Experience with electronic medical records (EMR) and basic software programs helpful.

Responsibilities

• Greet and register patients or visitors, direct to appropriate department or room.
• Collect and update patient contact and insurance information; verify coverage or eligibility.
• Process co-pays or other fees; answer and transfer calls; schedule appointments and referrals.
• Perform light clerical tasks and data entry; maintain HIPAA privacy and security.
• Support professional relationships with patients, staff, and external partners.

Skills

Medical terminology

Customer service

Communication skills

EMR proficient

Word/Excel

Education

High School diploma or equivalent

Tools

Word

Excel

EMR systems

Job description

A brief summary of what’s ahead

Location:

TWP/AOSM Building

Full Time Equivalent (FTE):

1

Job position summary:

Performs receptionist duties for a clinic, physician’s office, or similar medical facility.

The benefits have never been more rewarding. Here are a few things we offer:

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a $.50/$1.00 up to 6% Employer Match
• Medical, Dental, and Vision coverage
• Employee assistance program

Here is a look at the full job description:

Customer Service Operator

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Greets and registers patients or other visitors, informs staff of patients’ arrival, and directs patients to appropriate department or examination room.
• Gathers and updates patient contact or other personal information.
• Collects and inputs patient insurance information and verifies active coverage or eligibility.
• Collects co-pays or other fees due to the facility.
• Answers and transfers phone calls, schedules appointments, arranges for referrals, or relays messages.
• May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.
• Act in accordance with the established mission, vision, and values.
• Abide by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Maintain effective communication and professional working relationships with patients/clients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.

General Responsibilities:

• Perform other duties as assigned.

People Management Responsibilities:

Does this position have people management responsibilities?:

Yes x No

“Yes” indicates that this position entails overseeing and guiding team members, encompassing employment decisions and/or suggestions, as well as conducting formal performance assessments.

“No” indicates that this position does not involve managing team members.

Minimum Qualifications:

Required Education and Experience

• High School diploma or equivalent training and experience.

Required License/Certifications/Registrations

• Valid Kansas Driver’s License if job requires

Preferred Qualifications:

Preferred Education and Experience

• General office experience.
• Previous customer service.

Preferred License/Certifications/Registrations

• Certified Medical Assistant or Certified Nursing Aide

Knowledge, Skills, and Abilities:

• Knowledge of medical transcription, medical terminology and various software programs.
• Working knowledge of various computer programs (Word, Excel).
• Working knowledge of office equipment, i.e. copier, fax machine, etc.
• Demonstrated ability to communicate effectively.
• Working knowledge of Electronic Medical Record (EMR).

Physical Requirements:

With or without accommodation.

• Light Work: Occasionally exerting up to 25 lbs - frequently exerting up to 10 lbs. 11-25% of the day may be standing or walking.

We provide equal employment opportunities

Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

We participate in E-Verify

We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.