Customer Service Operator

Hutchinson Regional Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition reimbursement

Paid time off

Holiday premium pay

Shift and weekend differential pay

401k with employer match

Medical, Dental, and Vision coverage

Employee assistance program

Job summary

Hutchinson Regional Medical Center is seeking a receptionist to perform front-desk duties for a clinic environment. You will greet patients, collect information, verify insurance, collect payments, and route inquiries to appropriate staff.

The role requires general office experience and knowledge of medical terminology, plus familiarity with EMR systems and MS Word/Excel. A CMA/CNA certification is preferred where applicable.

Qualifications

• High School diploma or equivalent training and experience.
• Valid Kansas Driver’s License if job requires.
• General office experience.
• Previous customer service.
• Certified Medical Assistant or Certified Nursing Aide.

Responsibilities

• Greets and registers patients or visitors and directs them to the appropriate department or room.
• Gathers and updates patient contact or personal information.
• Collects and inputs patient insurance information and verifies coverage.
• Collects co-pays or fees due to the facility.
• Answers and transfers calls, schedules appointments, and relays messages.

Skills

General office

Customer service

Medical terminology

EMR

Word & Excel

Education

High School diploma

CMA or CNA certification

Driver's license

Tools

EMR systems

Microsoft Word

Microsoft Excel

Job description

A brief summary of what's ahead

Location:

TWP/AOSM Building

Full Time Equivalent (FTE):

1

Job position summary:

Performs receptionist duties for a clinic, physician's office, or similar medical facility.

Benefits:

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a $.50/$1.00 up to 6% Employer Match
• Medical, Dental, and Vision coverage
• Employee assistance program
• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a 6% employer match
• Medical, Dental, and Vision coverage
• Employee assistance program

Essential Responsibilities:

• Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room.
• Gathers and updates patient contact or other personal information.
• Collects and inputs patient insurance information and verifies active coverage or eligibility.
• Collects co-pays or other fees due to the facility.
• Answers and transfers phone calls, schedules appointments, arranges for referrals, or relays messages.
• May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.
• Act in accordance with the established mission, vision, and values.
• Abide by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Maintain effective communication and professional working relationships with patients/clients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.

General Responsibilities:

• Perform other duties as assigned.

People Management Responsibilities:

Does this position have people management responsibilities?: Yes x No “Yes” indicates that this position entails overseeing and guiding team members, encompassing employment decisions and/or suggestions, as well as conducting formal performance assessments. “No” indicates that this position does not involve managing team members.

Minimum Qualifications:

• High School diploma or equivalent training and experience.
• Valid Kansas Driver’s License if job requires.
• General office experience.
• Previous customer service.
• Certified Medical Assistant or Certified Nursing Aide.

Preferred Qualifications:

• Preferred Education and Experience.
• Preferred License/Certifications/Registrations.

Knowledge, Skills, and Abilities:

• Knowledge of medical transcription, medical terminology and various software programs.
• Working knowledge of various computer programs (Word, Excel).
• Working knowledge of office equipment, i.e. copier, fax machine, etc.
• Demonstrated ability to communicate effectively.
• Working knowledge of Electronic Medical Record (EMR).

Physical Requirements:

• With or without accommodation.
• Light Work: Occasionally exerting up to 25 lbs - frequently exerting up to 10 lbs.
• 11-25% of the day may be standing or walking.

Equal Employment Opportunities:

We provide equal employment opportunities

Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law.

It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

E-Verify:

We participate in E-Verify We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.

Our family, caring for yours.

Mission and Vision:

At Hutchinson Regional Healthcare System, the mission, vision, and values guide every action and decision. HRHS is committed to providing high-quality, compassionate care that supports the health and well-being of our community. More than a hospital, HRHS is a system of affiliate organizations working together with a common mission, vision, and values to serve a community of more than 65,000 residents in Reno County and surrounding communities with excellence and fulfilling a key responsibility as the largest employer in the area. We are committed to supporting the overall well-being of our team members and their families.

Total Rewards Program:

Our comprehensive Total Rewards Program is designed to enhance your life and career.

Some of the benefits we proudly offer are:

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a 6% employer match
• Medical, Dental, and Vision coverage
• Employee assistance program