Customer Operations Manager — Manufacturing Excellence

Mt. Washington Pediatric Hospital; Dayton (OH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) savings plans

Tuition assistance after 6 months

Safety-focused workplace

Employee discounts

Job summary

Norwood Medical in Dayton, OH is seeking a Customer Service Operations Manager to lead customer order management and coordinate operations in a fast-paced manufacturing environment. This working-manager role blends hands-on responsibilities with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 5+ years of experience in customer service, order management, supply chain, planning, operations, or manufacturing.
• Experience leading, mentoring, or coordinating others.
• Experience with ERP systems and customer order management systems.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent communication, organization, problem-solving, and decision-making skills.
• Strong attention to detail and commitment to order accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively across departments and communicate professionally with customers.

Responsibilities

• Manage customer purchase orders, sales orders, order changes, and delivery commitments.
• Serve as a primary point of contact for customers regarding orders, schedules, delivery status, and escalations.
• Partner with Planning, Operations, Sales, and other departments to coordinate order fulfillment.
• Identify delivery risks and proactively communicate changes and recovery plans to customers.
• Lead resolution of customer complaints, order issues, and escalations.
• Provide day-to-day direction, support, and coaching to Customer Operations team members.
• Monitor open orders, customer requirements, and delivery performance.
• Support customer meetings and cross-functional initiatives.
• Identify and implement process improvements that improve order accuracy, customer responsiveness, and operational efficiency.
• Serve as a subject matter expert for customer order management and fulfillment processes.

Skills

Customer service

Order management

Supply chain

Leadership

Cross-functional collaboration

Communication

Problem-solving

Attention to detail

Multitasking

Education

Bachelor's degree in Business, Supply Chain, Operations, or related field

Tools

ERP systems

MS Excel

MS Outlook

Job description

Norwood Medical in Dayton, OH is seeking a Customer Service Operations Manager to lead customer order management and coordinate operations in a fast-paced manufacturing environment. This working-manager role blends hands-on responsibilities with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.