Customer Service Operations Manager

The Shield Companies

Omaha (NE)

On-site

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Medical, dental, vision benefits

401(k) with company match

Employee Assistance Program (EAP)

Discounted pest control services for员工

10 company-paid holidays

Job summary

The Shield Co. Management / EcoShield Pest Solutions in Omaha, NE is seeking a Customer Service Manager to lead the daily operations of the Customer Service team and ensure high-quality support in line with company standards.

You will coach staff, monitor KPIs, and collaborate with cross-functional leaders to resolve escalated issues and drive operational efficiency. This role offers competitive pay and comprehensive benefits.

Qualifications

Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.
Experience with pest management software systems preferred.

Responsibilities

Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.
Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.
Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.
Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.
Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.