Customer Service Leader - Coaching & Process Improvement

EcoShield Pest; Omaha (NE); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Health coverage

401(k) with match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

EcoShield Pest Solutions is seeking a Customer Service Manager to lead the daily operations of the Customer Service team, drive high-quality support, and align with company standards. You will coach staff, monitor KPIs, and partner with cross-functional leaders to resolve escalated issues and support business objectives.

The role emphasizes process improvements, CRM audits, and ongoing development to strengthen the customer experience and ensure consistent communication across all service

Qualifications

• Minimum of 2+ years in customer service and/or conflict resolution, with at least 1 year in a supervisory role.
• Experience with pest management software systems preferred.

Responsibilities

• Plan, coordinate, and supervise daily activities of the Customer Service Representative team to ensure strong customer relationships and operational goals.
• Monitor performance against KPIs and support continuous improvement in service delivery and team efficiency.
• Identify customer trends and inefficiencies, collaborating with leadership to implement process improvements.
• Conduct regular CRM audits to ensure data accuracy and regulatory compliance.
• Provide coaching, training, and ongoing development to team members to strengthen performance.
• Ensure team members stay updated on policies, procedures, and service offerings.

Skills

Customer service

Supervisory

Conflict resolution

Pest management software

Tools

Pest management software

Job description

EcoShield Pest Solutions is seeking a Customer Service Manager to lead the daily operations of the Customer Service team, drive high-quality support, and align with company standards. You will coach staff, monitor KPIs, and partner with cross-functional leaders to resolve escalated issues and support business objectives.

The role emphasizes process improvements, CRM audits, and ongoing development to strengthen the customer experience and ensure consistent communication across all service