Customer Service Manager

EcoShield Pest; Omaha (NE); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Health coverage

401(k) with match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

EcoShield Pest Solutions is seeking a Customer Service Manager to lead the daily operations of the Customer Service team, drive high-quality support, and align with company standards. You will coach staff, monitor KPIs, and partner with cross-functional leaders to resolve escalated issues and support business objectives.

The role emphasizes process improvements, CRM audits, and ongoing development to strengthen the customer experience and ensure consistent communication across all service

Qualifications

• Minimum of 2+ years in customer service and/or conflict resolution, with at least 1 year in a supervisory role.
• Experience with pest management software systems preferred.

Responsibilities

• Plan, coordinate, and supervise daily activities of the Customer Service Representative team to ensure strong customer relationships and operational goals.
• Monitor performance against KPIs and support continuous improvement in service delivery and team efficiency.
• Identify customer trends and inefficiencies, collaborating with leadership to implement process improvements.
• Conduct regular CRM audits to ensure data accuracy and regulatory compliance.
• Provide coaching, training, and ongoing development to team members to strengthen performance.
• Ensure team members stay updated on policies, procedures, and service offerings.

Skills

Customer service

Supervisory

Conflict resolution

Pest management software

Tools

Pest management software

Job description

13336 Industrial Road Suite 108 Omaha, Nebraska 68137

Customer Service Manager

Position Summary: The Customer Service Manager is responsible for leading the daily operations of the Customer Service team, ensuring high-quality customer support, operational efficiency, and consistent execution of company standards. This role oversees team performance, develops employees through coaching and accountability, and partners with cross-functional leaders to improve processes, resolve escalated customer concerns, and support business objectives.

Responsibilities

• Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.


• Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.


• Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.


• Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.


• Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.


• Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.

Qualifications and Requirements

• Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.


• Experience with pest management software systems preferred.

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

EcoShield Pest Solutions is proud to offer competitive pay and full benefits! Weekly Pay – get paid every Friday! Paid sick and vacation time along with 10 company-paid holidays.

• Comprehensive benefits package including medical, dental, and vision options.


• 401(k) with a competitive match.


• Access to the Employee Assistance Program (EAP).


• Discounted pest control services for employees and their friends and family.


• Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $55,000 and $65,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.


• Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs.


• Financial Well-Being – 401(k) with company match to help you plan for the future.


• Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars.


• Income Protection – Short- and long-term disability and life insurance options.


• Wellness & Mental Health Support – Employee Assistance Program and wellness resources.


• Flexible Care Access – Virtual care options for convenient, on-demand support.


• Growth & Stability – A company that invests in your long-term success.

Physical Demands and Working Requirements: The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Requires prolonged periods of sitting at a desk or workstation, frequent use of hands and fingers for typing and using a computer mouse, occasionally lift and carry office materials or supplies up to 25 pounds. Requires clear vision for reading documents, computer screens, and other office materials. Work is inside a climate-controlled office with quiet to moderate noise level. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.