Customer Service Manager - Lead a High-Impact Team

EcoShield Pest Solutions; Omaha (NE); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Paid time off and holidays

Comprehensive benefits

401(k) with match

EAP

Discounted pest control services

Job summary

EcoShield Pest Solutions in Omaha, Nebraska is seeking a Customer Service Manager to lead the daily operations of the Customer Service team, uphold high standards of support, and drive consistency in customer experiences. The role emphasizes coaching and cross-functional collaboration to resolve escalated issues and support business objectives.

The incumbent will supervise, coach, and develop staff, monitor KPIs, and identify opportunities to improve processes and data accuracy while ensuring

Qualifications

• Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.
• Experience with pest management software systems preferred.

Responsibilities

• Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
• Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.
• Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.
• Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.
• Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.
• Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.

Skills

Customer service

Conflict resolution

Supervisory experience

Tools

Pest management software

Job description

EcoShield Pest Solutions in Omaha, Nebraska is seeking a Customer Service Manager to lead the daily operations of the Customer Service team, uphold high standards of support, and drive consistency in customer experiences. The role emphasizes coaching and cross-functional collaboration to resolve escalated issues and support business objectives.

The incumbent will supervise, coach, and develop staff, monitor KPIs, and identify opportunities to improve processes and data accuracy while ensuring