Industrial Customer Service & Operations Supervisor

Andritz AG; Montoursville (Lycoming County); On-site; USD 55,000 - 85,000; Full time

Job summary

Andritz AG in Montoursville, PA is seeking a Customer Service & Operations Supervisor to support customers, Sales Managers, and regional teams. You will manage inquiries, processing orders, and coordinating returns for the pulp and paper industry.

Reporting to the Product Manager, you will supervise the customer service team, ensure accurate pricing and order accuracy, and collaborate with logistics and vendors to meet delivery needs.

Qualifications

• Associate degree or equivalent related experience.
• Two to four years of customer service experience.
• Knowledge of shipping terms and conditions strongly preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• SAP and Microsoft Access experience preferred.

Responsibilities

• Prepare quotations for customers, Product Managers, and the sales team.
• Enter and expedite orders while maintaining accurate customer pricing, terms, conditions, and scope.
• Supervise and support team members to ensure effective performance and service delivery.
• Review customer orders for accuracy and completeness before order creation and release to manufacturing.
• Create customer orders in SAP and provide order confirmations to customers.
• Coordinate with vendors to fulfill order requirements.
• Partner with Logistics to coordinate delivery requirements and customer order needs.
• Communicate shipment details, delivery dates, and schedule changes to regional sales entities, Sales Managers, and customers.
• Maintain and reconcile customer consignment inventory, keeping agreement records and schedules current.
• Maintain agreed consignment and “make and hold” inventory levels.
• Provide backup support for the Customer Service Department as needed.
• Maintain documentation for quotes, customer orders, and purchase orders throughout the order process, including attaching records in SAP.
• Respond promptly to customer inquiries regarding ship dates, order status, and related requests.
• Code, approve, and submit invoices for freight, building supplies, and utilities.
• Order office and shop supplies.
• Attach inspection reports to purchase orders in SAP.

Skills

Customer service

Communication

Organizational skills

Time management

Education

Associate degree or equivalent

Tools

SAP

Microsoft Access

Microsoft Office

Job description

Andritz AG in Montoursville, PA is seeking a Customer Service & Operations Supervisor to support customers, Sales Managers, and regional teams. You will manage inquiries, processing orders, and coordinating returns for the pulp and paper industry.

Reporting to the Product Manager, you will supervise the customer service team, ensure accurate pricing and order accuracy, and collaborate with logistics and vendors to meet delivery needs.