Customer Service (& Operations) Assistant

ProAmpac Holdings, Inc.; Neenah (WI); Remote; USD 30,000 - 34,000; Full time

Job summary

ProAmpac is seeking a Customer Service (Operations) Assistant to support the Customer Operations team, handling orders, data, and reporting for key accounts. Training will occur onsite at Neenah, WI, with a transition to remote or hybrid work after ramp-up.

You will collaborate with Scheduling, Quality, Operations, Sales, and other plant functions, work Monday–Friday, 8am–4pm, and gain exposure to manufacturing processes in a global packaging company.

Qualifications

• Customer service, administrative support, order management, or manufacturing experience preferred.
• Strong attention to detail and accuracy with orders and data.
• Proficiency with Microsoft Excel and spreadsheets.
• Strong organizational skills and ability to manage multiple priorities.
• Demonstrated critical thinking and problem-solving with issue investigation.
• Ability to build cross-department relationships.
• Strong written and verbal communication.
• Self-motivated, initiative-taker, open to feedback.
• Coachable and eager for development.

Responsibilities

• Provides day-to-day support to Customer Operations Representatives across a select group of key and strategic customer accounts.
• Assists with order entry and order management, ensuring information is entered accurately and maintained appropriately.
• Creates and maintains customer status reports, spreadsheets, trackers, and other account documentation.
• Pulls, organizes, and analyzes account and operational data to support customer requests and internal decision-making.
• Investigates order, production, quality, scheduling, and delivery questions by gathering information from appropriate internal teams.
• Collaborates cross-functionally with Scheduling, Quality, Operations, Customer Service, Sales, and plant personnel to resolve issues.
• Maintains accurate customer and order information within applicable systems and ensures documentation is current.

Skills

Customer service

Excel

Attention to detail

Organizational skills

Problem-solving

Cross-functional collaboration

Communication skills

Initiative

Coachable

Job description

Pay or shift range: $23 USD to $25 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

ProAmpac is seeking a multi-site Customer Service (Operations) Assistant to join our team! This position will initially train onsite at our Neenah and Wrightstown, WI facilities , with the opportunity to transition to a remote or hybrid work arrangement following training.

This is an excellent opportunity for someone looking to build a career in Customer Service and Operations , gain exposure to key customer accounts and manufacturing operations, and grow within a global organization.

Location

Remote | (Must be available to Train in Neenah, WI)

Hours

Monday – Friday | 8am – 4pm

Wage

$22 - $25+/hour (Based on Experience)

Why ProAmpac

ProAmpac is one of the fastest-growing global leaders in flexible packaging, driven by our core values of Impact, Involvement, Integrity, Innovation, and Intensity.

We invest in our people with a comprehensive benefits package, including multiple medical, dental, and vision plan options, a 401(k), and generous paid time off. Our collaborative culture and commitment to continuous improvement have fueled our growth—and we’re looking for motivated individuals who are ready to grow their careers along with us.

Position Summary

• The Customer Service (Operations) Assistant supports the Customer Operations team in delivering a high level of service to key and strategic accounts. This role provides day-to-day administrative and operational support helping ensure customer orders, account information, reporting, and internal requests are handled accurately and efficiently.
• The Customer Service (Operations) Assistant will work closely with internal teams including Customer Service, Customer Operations, Scheduling, Quality, Operations, Sales, and other plant functions to gather information, investigate issues, maintain account data, and support the overall needs of assigned accounts.

Essential Duties and Responsibilities

• Provides day-to-day support to Customer Operations Representatives across a select group of key and strategic customer accounts.
• Assists with order entry and order management , ensuring information is entered accurately and maintained appropriately.
• Creates and maintains customer status reports, spreadsheets, trackers, and other account documentation .
• Pulls, organizes, and analyzes account and operational data to support customer requests and internal decision-making.
• Investigates order, production, quality, scheduling, and delivery questions by gathering information from appropriate internal teams.
• Collaborates cross-functionally with Scheduling, Quality, Operations, Customer Service, Sales, and plant personnel to obtain information and assist the customer operations team resolve issues.
• Maintains accurate customer and order information within applicable systems and ensures documentation is current.

Qualifications & Skills

• Customer service, administrative support, order management, manufacturing, or similar experience preferred.
• Strong attention to detail and accuracy , particularly when working with orders, customer information, and large amounts of data.
• Proficiency with Microsoft Excel and comfort working with spreadsheets, reports, and data.
• Strong organizational skills with the ability to manage multiple priorities and changing needs.
• Demonstrated critical thinking and problem-solving skills with a willingness to investigate issues rather than simply escalation them.
• Approachable and collaborative, with the ability to build strong working relationships across departments .
• Strong written and verbal communication skills.
• Self-motivated and willing to take initiative while knowing when to ask questions or seek additional guidance.
• Coachable and receptive to feedback , with an interest in continued learning and development.

Growth Opportunity

This role provides an opportunity to develop a strong understanding of customer operations, account management, manufacturing processes, and cross-functional collaboration. Successful individuals may have the opportunity to expand into customer-facing responsibilities and progress into more advanced Customer & Customer Operations positions as they gain experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category : Customer Service Full-Time