Customer Service Operations Analyst

Konsus, Inc. (Superside); United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Service Operations Analyst to join its remote team in Wisconsin. The role involves high-level data analysis, reporting, and staffing forecasts. Ideal candidates will have a Bachelor's degree and relevant experience, particularly in Excel.

Qualifications

• 1-3 years of experience in a relevant role.
• Ability to integrate data from various sources.
• Candidate must reside within Wisconsin.

Responsibilities

• Perform high-level analysis of trends and prepare ad hoc reports.
• Integrate and ensure accuracy of data from multiple sources.
• Prepare employee schedules and provide staffing forecasts.

Skills

Strong computer skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

A company is looking for a Customer Service Operations Analyst.

Key Responsibilities

• Perform high-level analysis of trends and complete ad hoc reports on contact center performance
• Integrate and ensure accuracy of data from multiple sources while updating as necessary
• Prepare employee schedules and provide staffing forecasts based on business assumptions

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• 1-3 years of experience in a relevant role
• Strong computer skills, particularly in Microsoft Excel
• Ability to acquire data from diverse sources for problem-solving
• Candidate must reside within Wisconsin for this remote position