Care Operations Specialist

Carrum Health; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading health tech company is seeking a Care Operations Specialist to join their Patient Care Ops team. The role involves supporting patient operations, collaborating cross-functionally, and optimizing processes to enhance the patient experience in healthcare delivery.

Benefits

Stock option plan

Flexible schedules and remote work

Self-managed vacation days

Paid parental leave

Health, vision, and dental insurance

Qualifications

• 3+ years of experience in hospital administration or patient care operations.
• Experience in product testing or public health.
• Strong interpersonal and communication skills.

Responsibilities

• Optimize workflows and tools for patient experience.
• Support operations and manage patient coordination.
• Collaborate with teams for process improvement.

Skills

Communication

Problem Solving

Organization

Job description

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At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study .

We’re rebuilding healthcare from the ground up at Carrum Health and optimizing Patient Care will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking to bring on a Care Operations Specialist to our Patient Care Ops team who will play a key role in supporting our patients and shaping the systems that enable seamless care while embodying our company mission and values with each interaction they have. For this Operations role, we are seeking someone who will work collaboratively to develop the infrastructure needed to support the Patient Care team and to ensure the patient experience meets the Carrum standard.

You will also be responsible for supporting the operations of the Patient Care team by working cross-functionally to improve, optimize, and implement processes, workflows, and technologies. You will leverage your expertise, tech savviness, and skillset to drive improvements that will not only create a better experience for patients but also allow the team and company to better manage the care we provide to patients.

The salary range for this role is $50k - $60k plus bonus, depending on level of experience and geographic location.

You’re Excited About This Opportunity Because You Will…

• Collaborate across teams (Care, Tech, Analytics, Provider Ops, Finance, etc.) to optimize workflows and tools that support the patient experience
• Identify opportunities to streamline and improve team processes and policies
• Assist in managing patient travel needs and other patient coordination efforts
• Collaborate with other Patient Care Team members to continuously evaluate where procedures can be streamlined or policies updated
• Test patient-facing and internal tools and provide feedback prior to release
• Support reporting, information management, and data collection/cleaning for the Patient Care team, the Operations team, and in partnership with other teams
• Contribute ideas and insights that lead to more efficient processes and better outcomes for patients and the care team
  
  

We’re Excited About You Because…

You have a driving passion for making a positive impact on the healthcare industry and you believe there is a better way to deliver top-quality medical care to patients. You are passionate about helping others and creating systems that allow you and your team to focus less on tedious tasks so that they can focus more on serving our patients. You also thrive in a fast-paced environment and enjoy tackling projects where needed.

The skills we hope to see from you:

• 3+ years of experience in hospital administration, patient care operations, medical insurance, digital health, public health, pilot studies, clinical trials, or healthcare technology
• Familiarity with system-level healthcare processes and issues
• Experience in product testing, digital health platforms, public health, or clinical research
• Strong interpersonal and communication skills, with an emphasis on being high-touch with a patient and solution first mentality
• Exceptional oral and written communication skills, with an ability to tactfully and effectively handle escalations
• Superior judgment, problem solving, and organizational skills possessing high-level of discretion in working with confidential information
• Comfortable with fast-paced environments and improving live processes
• Knack for troubleshooting, synthesizing imperfect information into actionable insights, and creatively solving problems
  
  

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.
  
  

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan
  
  

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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