Customer Service Administrator 2

Southeastern Freight Lines; Dallas (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator on the second shift. The role includes clerical duties to support service center operations, scheduling deliveries, and handling customer inquiries.

Strong communication and multitasking abilities are essential. You will assist with payroll-related tasks, order processing, and coordination of new hire orientation, with a pay range of $21.55 to $26.51 per hour.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience and/or office experience.
• Strong customer relations skills and ability to manage multiple tasks with interruptions.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments; assist drivers with pickup or delivery problems.
• Enter closed, dispatched, and arrived loads into the computer; assist with service center administrative tasks.
• Provide clerical support to the Service Center Managers and executives; assist with recruitment coordination and orientation.

Skills

Customer relations

Multitasking

Office computer skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick‑up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow‑up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi‑line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

Work Shift

Second Shift

http://www.youtube.com/watch?v=xZc1A8aeshc