Customer Service - Onsite

S-R-International-Inc; Flagstaff (AZ); On-site; USD 34,000 - 45,000; Full time

Job summary

S-R-International-Inc in Flagstaff, AZ is seeking a Customer Service Representative to answer incoming calls from Arizona state employees and retirees, providing accurate, professional assistance on Open Enrollment 2027 and benefits information.

You will respond to questions, explain benefits clearly, guide callers to resolve issues, and maintain a high level of service throughout each interaction. One year of call center experience is preferred; enrollment or benefits experience is a plus.

Qualifications

• 1 year of call center experience.

Responsibilities

• Answer incoming calls from Arizona state employees and retirees.
• Provide accurate and professional assistance regarding Open Enrollment 2027.
• Respond to customer questions and explain benefits-related information clearly.
• Assist callers in resolving questions or concerns and provide appropriate guidance.
• Maintain a high level of customer service throughout each interaction.

Skills

Call center experience

Job description

Job Description:

Customer Service Representative:

• Answer incoming calls from Arizona state employees and retirees.


• Provide accurate and professional assistance regarding Open Enrollment 2027.


• Respond to customer questions and explain benefits-related information clearly.


• Assist callers in resolving questions or concerns and provide appropriate guidance.


• Maintain a high level of customer service throughout each interaction.

Required Skills

1 year of call center experience

Preferred Skills

Open enrollment or benefits experience