Customer Service Officer

Marsh; United States; Hybrid; USD 42,000 - 53,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh is seeking a reliable administrative professional to join the JLT Risk Solutions finance and operations team in Adelaide. This hybrid role requires in-office presence at least three days a week, supporting all Public Sector divisions in South Australia.

You will manage mailboxes, process accounts, log workers comp incidents, index medical reports and prepare monthly RTWSA reports, while also assisting with renewals and handling incoming calls and meeting minutes.

Qualifications

• Proficient in Microsoft Office suite.
• Excellent customer service and communication skills.
• Self-starter who works independently within a team environment.
• Professional demeanor.

Responsibilities

• Manage all mail boxes assigned to the operations team.
• Processing of accounts for all SA Schemes.
• Logging of Workers Comp incidents.
• Indexing of medical reports.
• Processing workers comp new incident reports.
• Download medical certificates from RTWSA.
• Send monthly reports to RTWSA.
• During the renewal process – assistance with review of documentation & update of information when required.
• Answer telephones – manage overflow calls for all SA divisions; handle calls when required.
• Attend meetings and take meeting minutes.
• Liaises with internal divisions to complete tasks.
• Assist the team to complete tasks as required.

Skills

Microsoft Office

Customer service

Communication skills

Self-starter

Professional demeanor

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our JLT Risk Solutions finance and operations team, part of our Risk business at Marsh. Based in the Adelaide - Frome office this is a hybrid role that has a requirement of working at least three days a week in the office.

The role provides administrative support to all Public Sector divisions in South Australia. You will be working with in team to meet all administrative requirement within given time frames.

We will count on you to:

• Manage all mail boxes assigned to the operations team.
• Processing of accounts for all SA Schemes.
• Logging of Workers Comp incidents.
• Indexing of medical reports.
• Processing workers comp new incident reports.
• Download medical certificates from RTWSA.
• Send monthly reports to RTWSA.
• During the renewal process – assistance with review of documentation & update of information when required.
• Answer telephones – The team manage the overflow calls for all SA divisions. Required to manage call when required.
• Attend meeting and take meeting minutes.
• Liaises with internal divisions when required to complete job tasks.
• Assisting the team to complete task as and when required.

What you need to have:

• Proficient in Microsoft suite.
• Excellent customer service and communication skills.
• Self- starter who works independently within a team environment
• Professional demeanour

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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About Us:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.