Customer Service Office Associate

Piggly Wiggly, LLC; Ladson (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Piggly Wiggly, LLC is seeking a reliable Customer Service Office Associate to handle essential administrative, clerical, and front-end duties. This role splits time between assisting customers at the counter and performing behind-the-scenes office tasks, including bookkeeping, compliance, and reporting.

You will support the store team with timely customer service, manage phone calls, maintain orderly files, and help ensure accurate cash handling and daily deposits.

Qualifications

• Strong communication and interpersonal skills.
• Proven reliability, strong work ethic, and attention to detail.
• Familiarity with standard office machinery and computer programs (Word, Excel).
• Prior experience in customer service, retail front-end operations, or basic bookkeeping is a plus.

Responsibilities

• Customer & Front-End Support: Deliver fast, friendly, and efficient service at the customer service desk (handling Western Union, Lottery, Bill Payments, and customer inquiries).
• Operations & Leadership: Assist in guiding front-end team members to maintain smooth store operations. Serve as the front-end lead during the absence of the Front-End Manager.
• Basic Bookkeeping: Perform daily financial duties, including verifying cash balances, reconciling tills, and preparing bank deposits.
• Administrative Tasks: Answer and route phone calls, maintain organized paper and digital files, and utilize standard office equipment and software (word processing, spreadsheets).
• Compliance & Inventory: Complete regular compliance checks (monthly/quarterly) and monitor/reorder office supplies as needed.
• General Support: Perform additional office or operational duties as assigned by the Store Manager.

Skills

Strong communication

Interpersonal skills

Reliability

Attention to detail

Word/Excel familiarity

Tools

Word Processing

Spreadsheets

Job description

Customer Service Office Associate

Location: Piggly Wiggly

About Us

At Piggly Wiggly, we operate in a fast-paced, customer-first environment where exceptional service is our top priority. We believe every team member plays a vital role in creating a welcoming experience for our shoppers-which is why a positive attitude and a smile are always considered part of our uniform. If you are energetic, customer-focused, and eager to grow with a great retail team, we encourage you to apply!

Role Overview

We are seeking a reliable and detail-oriented Customer Service Office Associate to perform essential administrative, clerical, and front-end duties. In this versatile role, you will split your time between directly assisting customers at the counter and executing crucial behind-the-scenes office tasks, including bookkeeping, compliance, and reporting.

Key Responsibilities

• Customer & Front-End Support: Deliver fast, friendly, and efficient service at the customer service desk (handling Western Union, Lottery, Bill Payments, and customer inquiries).

• Operations & Leadership: Assist in guiding front-end team members to maintain smooth store operations. Serve as the front-end lead during the absence of the Front-End Manager.

• Basic Bookkeeping: Perform daily financial duties, including verifying cash balances, reconciling tills, and preparing bank deposits.

• Administrative Tasks: Answer and route phone calls, maintain organized paper and digital files, and utilize standard office equipment and software (word processing, spreadsheets).

• Compliance & Inventory: Complete regular compliance checks (monthly/quarterly) and monitor/reorder office supplies as needed.

• General Support: Perform additional office or operational duties as assigned by the Store Manager.

Qualifications

• Strong communication and interpersonal skills.

• Proven reliability, strong work ethic, and attention to detail.

• Familiarity with standard office machinery and computer programs (Word, Excel).

• Prior experience in customer service, retail front-end operations, or basic bookkeeping is a plus.

Position Details & Application Process

• Type: Part-time

• Pay: Competitive / Comparable

• Availability: Must be available to work nights and weekends.