Customer Service Office Administrator

Comfortking USA Inc; Fairfield (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Health insurance

Job summary

Comfortking USA Inc in Fairfield, NJ is looking for a reliable Customer Service / Office Administrator to join its dynamic team. The ideal candidate excels in a fast-paced environment and is responsible for entering and processing customer orders, managing inquiries via phone and email, and resolving service issues.

This role requires strong communication skills and the ability to multitask effectively. Familiarity with Microsoft Excel is essential for updating inventory and preparing invoices. The position offers employee discounts, paid time off, and health insurance.

Qualifications

• Strong communication skills for effective customer interaction.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Proficient in Excel for inventory updates and invoicing.

Responsibilities

• Enter and process customer orders accurately.
• Manage customer orders via phone and email.
• Resolve customer service issues professionally.
• Assist with collections and follow up on delinquent accounts.
• Prepare and process invoices efficiently.
• Organize product samples and perform various administrative tasks.

Skills

Strong communication and customer service skills

Highly organized with strong attention to detail

Ability to multitask and prioritize

Proficient in Microsoft Excel

Job description

Benefits:

• Employee discounts
• Paid time off
• Health insurance

About the Role:

ComfortKing USA, an apparel distribution company based in Fairfield, NJ is seeking a reliable and detail-oriented Customer Service / Office Administrator to join our team. This position is ideal for someone who thrives in a fast-paced environment and can effectively manage multiple responsibilities throughout the day.

Key Responsibilities:

• Enter and process customer orders accurately in the system
• Take and manage customer orders via phone and email
• Resolve day-to-day customer service issues in a professional manner
• Follow up on delinquent accounts and assist with collections
• Prepare and process invoices
• Update inventory and prices using Excel
• Organize and manage product samples
• Assist with various administrative tasks as needed (daily responsibilities may vary)

Qualifications:

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Excel and basic computer systems