Customer Service Odessa

Hunting Energy Services; Odessa (TX); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Hunting Energy Services in Odessa, TX, seeks a Customer Service Representative to manage quotations, sales orders, and cross‑department communication for timely delivery and satisfied customers.

You will maintain knowledge of products, enforce pricing policies, assist with inventory and order tracking in D365, and participate in regular production meetings to optimize service.

Formación

• Formulate quotations at customer request, write sales orders, and relay pertinent order information to customers.
• Maintain a complete and thorough knowledge of all company products and services.
• Implement all approved pricing policies and procedures.
• Promote and maintain company goodwill in all business and personal contacts with the public.
• Cooperate with personnel of other departments to accomplish mutual goals.
• Attend bi-weekly production meetings and provide order/status updates.
• Perform around the clock customer service on a rotational basis as directed.

Responsabilidades

• Process quotations, sales orders and communicate with customers and departments.
• Monitor pricing policies and ensure accurate application to orders.
• Coordinate with other teams to fulfill orders and service commitments.
• Maintain inventory and order accuracy through D365.
• Prepare reports on customer complaints and lost business as required.
• Support production scheduling and priority setting during daily meetings.

Educación

High School or better

Descripción del empleo

Job Category: Sales/Marketing/Distribution

Requisition Number: CUSTO001884

• Posted : October 12, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Odessa, TX 79765, USA

Description

2.0 Job Description and Responsibilities:

The Customer Service Representative duties and responsibilities include but are not limited to:

2.1 Formulate quotations at customer request, write sales orders, and relay pertinent order information to customers. Coordinate with other departments on handling sales orders and providing service to customers. Perform numerous functions as contained in the Customer Service Department work instructions.

2.2 Maintain a complete and thorough knowledge of all company products and services.

2.3 Implement all approved pricing policies and procedures.

2.4 Promote and maintain company goodwill in all business and personal contacts with the public.

2.5 Cooperate and coordinate with personnel of other department/divisions seeking or utilizing his/her assistance as necessary to accomplish mutual or dependent goals.

2.6 Prepare and submit Customer Complaint and Lost Business Reports in compliance with relevant work instructions and routes them to the appropriate personnel or department.

2.7 Attend bi-weekly production meetings via Teams. Provides updated information on active orders and notification of all the newly acquired orders. Directs other personnel and informs proper departments of priority status on the day’s production schedule. Directs schedule changes when necessary to accommodate customer expedited deliveries.

2.8 Perform around the clock customer service on a rotational basis or as directed by supervisor.

2.9 Review all job-related cost summaries and advise PCE Service Manager of any questionable or unreasonable cost assignments.

2.10 Receive finished goods after being manufactured.

2.11 Place finished goods into inventory physically and electronically in D365.

2.12 Pull finished goods from inventory as indicated on router and update in D365.

2.13 Label pulled orders with customer information as indicated on router.

2.14 Operate warehouse equipment including forklift, pallet jack, etc.

2.16 Maintain cleanliness and organization of the finished goods area.

2.17 Exercises discretion and independent judgement with respect to order management to assure Total Customer Satisfaction with Hunting's customer base. This responsibility does not include acceptance or rejection judgement pertaining to workmanship or quality of product.

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.