Customer Service Monitoring Representative

Jobtailor; Irving (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Jobtailor in Irving, TX seeks an alarm monitoring and dispatch specialist to coordinate responses, contact responsible parties, and support customers with alarm inquiries. The role focuses on timely dispatch, documenting procedures, and troubleshooting during calls.

Ideal candidates will have a high school diploma, at least six months of customer service experience, and the ability to obtain multi-state licenses, along with strong communication and prioritization skills.

Qualifications

• Requires high school diploma or equivalent.
• Minimum of six months of customer service experience.
• Ability to be licensed in multiple states.

Responsibilities

• Monitor and dispatch proper authorities for alarms.
• Contact appropriate responsible parties.
• Handle incoming and outgoing alarm calls.
• Document alarm handling procedures.
• Provide alarm reset instructions and troubleshooting during calls.
• Receive inbound calls related to alarm inquiries.

Skills

Customer Service

Technical Aptitude

Problem Solving

Prioritization

Education

High School Diploma or Equivalent

Job description

• Monitoring and dispatching proper authorities for alarms.
• Contacting appropriate responsible parties.
• Handling incoming and outgoing alarm calls.
• Documenting alarm handling procedures.
• Providing alarm reset instructions and troubleshooting during calls.
• Receiving inbound calls related to alarm inquiries.

Requirements

• High school diploma or equivalent required
• Minimum of six (6) months of customer service experience required
• Ability to be licensed in multiple states
• Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Core Competencies

Demonstrates strong customer service skills and technical aptitude in handling alarm inquiries and dispatching authorities. Capable of prioritizing multiple tasks while providing effective troubleshooting and documentation.

Highest-signal resume keywords

• Customer Service Experience
• Technical Aptitude
• Problem Solving Skills
• Alarm Handling Procedures
• Multi-State Licensing

ATS Optimization Keywords

Soft Skills

• Communication Skills
• Prioritization Skills

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Alarm Monitoring
• Alarm Dispatching
• Troubleshooting
• Inbound Calls
• Alarm Inquiries