Customer Service Member Representative (Full Time 2-10pm)

pf-cambridgefitness; Solon (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Training & development

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Planet Fitness Careers in Solon, OH is hiring a Team Member to deliver a warm, engaging member experience. You will greet members and guests, manage front desk tasks, assist with sign-ups, and conduct tours to prospective members.

Role includes updating member accounts, addressing questions professionally, and helping maintain a clean, welcoming club. This entry-level role offers mentorship, benefits for full-time staff, and a culture that values fitness and personal development.

Qualifications

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Responsibilities

• Greet members and guests with exceptional service.
• Assist with front desk duties: phones, check-ins, sign-ups, and tours.
• Update member accounts and respond to questions professionally.
• Maintain cleanliness and organization of the club.
• Elevate concerns to management when needed.

Skills

Customer service

Basic computer

Punctuality

Positive attitude

Excellent communication

Education

HS Diploma or GED

Tools

CRM/Front desk software

Job description

Benefits:

• Flexible schedule
• Free uniforms
• Training & development
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shifts.