Member Services Representative

Cambridge Fitness, LLC; Cleveland (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness Careers is seeking a Team Member to create a positive member experience through superior customer service at the front desk and during tours. You will greet members and guests, assist with sign-ups, and help maintain a clean, welcoming club environment.

Ideal candidates bring a passion for fitness, a positive attitude, reliability, and strong communication skills. This role offers opportunities for growth and is based at our Cleveland location.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Strong customer service and communication skills.
• Able to listen empathetically and solve problems.
• High School diploma or GED required; must be 18+.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Handle front desk activities: answer phones, check in, sign up new members, tours.
• Update member accounts as needed.
• Address member questions and concerns promptly or escalate to management.
• Help maintain club cleanliness and presentation.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Excellent communication

Empathy and problem solving

Diplomacy in interactions

Education

High School Diploma or GED

Job description

Benefits

• Free uniforms
• Health insurance
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Free food & snacks

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.