Customer Service, Medical Receptionist, Remote-USA

The Voluntary Protection Programs Participants' Association, Inc; West Valley City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare service provider is seeking to fill a full-time Customer Service position. The role involves responding to inquiries, supporting service delivery teams, and maintaining high customer satisfaction while adhering to regulations. Ideal candidates will have a high school diploma, preferred healthcare experience, and strong communication skills.

Qualifications

• 1 year experience in Human Resources, Payroll, Accounts Payable, or related customer service.
• Medical and healthcare experience is preferred.
• Experience with computer programs and databases.

Responsibilities

• Respond to inquiries and service requests via phone and email.
• Establish collaborative relationships with customers.
• Help foster continuous improvement in service processes.

Skills

Customer Service

Time Management

Organizational Skills

Verbal Communication

Written Communication

Education

HS Diploma or General Education Diploma (GED)

Tools

Microsoft Office

Job description

We are so glad you are interested in joining Sutter Health!

Position Overview:

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Additional Requirements:

DISCLAIMER 1

You must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina.

DISCLAIMER 2

This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.

EDUCATION:
HS Diploma or General Education Diploma (GED)

REQUIRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

Medical and Healthcare experience is PREFERRED

1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)

1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

SKILLS AND KNOWLEDGE:
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.

Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.

Requires the ability to work with and maintain confidential information.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

PAY RANGE

$19.67 - 21.50

SHIFTS

Variable

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $19.67 to $26.56 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.