Customer Service Manager - State Farm Agent Team Member

Tyler Thomason - State Farm Agent; Woodstock (GA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Paid time off (holidays and personal/sick days)

Salary plus commission/bonus

Growth potential

Job summary

Tyler Thomason - State Farm Agent in Woodstock, GA is looking for a Customer Service Manager to enhance client relations and support daily business operations. You will ensure prompt and friendly service while effectively responding to customer inquiries regarding their insurance needs.

The ideal candidate will have a sales background and excellent communication skills. This position offers a salary plus commission/bonus with opportunities for career advancement within the agency.

Qualifications

• Experience in sales preferred.
• Experience managing client relationships is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide accurate and friendly customer service.
• Promote long-lasting customer relations.

Skills

Communication skills

Customer service orientation

Sales experience

Relationship management

Job description

Role Description

As a Customer Service Manager - State Farm Agent Team Member for Tyler Thomason - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long‑lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills—written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Benefits

• Paid time off (holidays and personal/sick days).
• Salary plus commission/bonus.
• Growth potential/opportunities for advancement within the agency.

Compensation: $40,000.00 - $80,000.00 per year

Location and Services

We are located in Woodstock, GA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.