Customer Service Manager - State Farm Agent Team Member

Sterne Akin - State Farm Agent; Sioux City (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Job summary

Sterne Akin - State Farm Agent is seeking a Customer Service Manager to join their team in Sioux City, IA. This role focuses on delivering value-based conversations and an outstanding customer experience, with opportunities for income growth in a fast-paced environment.

Ideal candidates demonstrate strong communication, organization, and teamwork skills, with a proactive, self-motivated approach and the ability to obtain a Property and Casualty license.

Qualifications

• Excellent communication skills in writing, speaking, and listening.
• People-oriented with strong interpersonal abilities.
• Strong organizational skills and attention to detail.
• Self-motivated with a proactive approach to solving problems.
• Able to work well in a team and collaborate across roles.
• Capable of multi-tasking in a fast-paced environment.
• Ability to relate to customers effectively.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Excellent communication

People-oriented

Organizational skills

Self-motivated

Proactive in problem solving

Teamwork

Multi-tasking

Customer relations

Job description

Full Time Sioux City - IA

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)

Requirements

• Excellent communication skills - written, verbal and listening


• People-oriented


• Organizational skills


• Self-motivated


• Proactive in problem solving


• Ability to work in a team environment


• Ability to multi-task


• Ability to effectively relate to a customer


• Property and Casualty license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Are You Driven & Ambitious?

We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none