Customer Experience Manager — Insurance Team

Sterne Akin - State Farm Agent; Sioux City (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Job summary

Sterne Akin - State Farm Agent is seeking a Customer Service Manager to join their team in Sioux City, IA. This role focuses on delivering value-based conversations and an outstanding customer experience, with opportunities for income growth in a fast-paced environment.

Ideal candidates demonstrate strong communication, organization, and teamwork skills, with a proactive, self-motivated approach and the ability to obtain a Property and Casualty license.

Qualifications

• Excellent communication skills in writing, speaking, and listening.
• People-oriented with strong interpersonal abilities.
• Strong organizational skills and attention to detail.
• Self-motivated with a proactive approach to solving problems.
• Able to work well in a team and collaborate across roles.
• Capable of multi-tasking in a fast-paced environment.
• Ability to relate to customers effectively.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Excellent communication

People-oriented

Organizational skills

Self-motivated

Proactive in problem solving

Teamwork

Multi-tasking

Customer relations

Job description

Sterne Akin - State Farm Agent is seeking a Customer Service Manager to join their team in Sioux City, IA. This role focuses on delivering value-based conversations and an outstanding customer experience, with opportunities for income growth in a fast-paced environment.

Ideal candidates demonstrate strong communication, organization, and teamwork skills, with a proactive, self-motivated approach and the ability to obtain a Property and Casualty license.