Customer Service Manager - State Farm Agent Team Member

Mikenicholsinsurance; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

A successful State Farm Agent seeks a Customer Service Manager to enhance customer experiences and support business growth. This role involves providing excellent customer service, developing leads, and participating in community events. Ideal candidates are self-motivated and detail-oriented, with strong communication skills. Join a rewarding team that values community impact and offers growth potential.

Benefits

Simple IRA

Group Life Insurance Benefits

Hourly pay

Health benefits

Paid time off

Qualifications

• Must be able to obtain Personal Lines Licenses.
• Experience in a variety of computer applications, particularly Windows.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Develop leads, schedule appointments, and identify customer needs.
• Support local community events.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Customer service

Education

Personal Lines Licenses

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to identify and support local community events in our market.

As an Agent Team Member, you will receive...

• Simple IRA
• Group Life Insurance Benefits
• Hourly pay
• Health benefits
• Paid time off (vacation and personal/sick days)

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail-oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Personal Lines Licenses (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.