Customer Service Manager - State Farm Agent Team Member

Insuringthevalley; Hyde Park Township (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading insurance agency in Scottsdale, AZ is seeking a Customer Service Manager to enhance customer experiences and support agency growth. This role involves overseeing daily operations, developing policies, and resolving customer inquiries. Ideal candidates are empathetic, detail-oriented, and possess strong leadership skills. The position offers competitive compensation and opportunities for internal advancement.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• 3+ years of experience in customer service.

Responsibilities

• Oversee the customer service daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.

Skills

Leadership

Communication

Problem Solving

Job description

Full Time in Scottsdale, AZ

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Manager - State Farm Agent Team Member with Kelly Ross - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are a customer-focused and empathetic team member. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.

QUALIFICATIONS

• 3+ years of experience in customer service.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation: $50,000.00 - $70,000.00 per year

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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