Customer Service Manager - State Farm Agent Team Member

Talentify; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Profit sharing

Paid time off

Training & development

Health insurance

Company parties

Advancement opportunities

Job summary

Chris Burt - State Farm Agent in Gilbert, AZ seeks a Customer Experience Specialist to deliver exceptional service, engage customers across calls, texts, and emails, and support underwriting and claims processes. This role offers commission opportunities and potential bonuses based on performance.

You will work to enhance customer satisfaction, participate in growth initiatives, and pursue insurance licenses to expand service capabilities and earnings potential.

Qualifications

• Customer service experience preferred, not required.
• Strong communication and problem-solving abilities.
• Willingness to obtain required licenses.

Responsibilities

• Delivering outstanding customer service and managing daily operations.
• Engaging with customers through calls, texts, and emails.
• Conducting needs-based conversations to uncover additional ways to assist customers.
• Overseeing underwriting activities for clients.
• Assisting with customer claims and handling escalated complaints.

Skills

Customer service

Communication

Sales oriented

Organizational skills

Education

Property & Casualty license

Life & Health license

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• 401(k)
• Company parties
• Health insurance

Exciting Opportunity: Join Our Team as a Customer Experience Specialist!

Are you ready to make a real difference in people's lives while advancing your career in insurance? As a Customer Experience Specialist with Chris Burt - State Farm Agent, you'll create unforgettable customer experiences that drive our agency's growth. If you have a passion for helping others and exceptional customer service skills, we want to hear from you!

Unlock your earning potential with exciting commission opportunities, generous bonuses, and a chance to participate in company profit sharing—your success truly pays off here! Your hard work and performance will directly contribute to your financial rewards, making every achievement even more rewarding. Join us and turn your efforts into exceptional earnings!

Why Join Us?

We value empathy and a customer-first mindset. If you're driven and sales-oriented, we offer incredible opportunities for growth and advancement!

Your Adventure Awaits: Responsibilities Include

• Delivering outstanding customer service and managing daily operations.
• Engaging with customers through calls, texts, and emails.
• Conducting needs-based conversations to uncover additional ways to assist customers.
• Overseeing underwriting activities for clients.
• Assisting with customer claims and handling escalated complaints.

What You Bring:

• Willingness to obtain a Property & Casualty and a Life & Health insurance license.
• Customer service experience preferred, not required.
• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.

Ready to make a difference? help us shape the future of customer experience at Chris Burt - State Farm Agent!