Customer Service Manager: Semiconductor Manufacturing Lead

Schunk-Xycarb-Technology,-Inc-1; Georgetown (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Quarterly profit-sharing bonus

Medical, Dental, Vision insurance

Company-paid Life Insurance

Short-Term Disability

Paid Time Off & Holidays

401(k) with company contribution

Tuition reimbursement

Job summary

Schunk Xycarb Technology, Inc. in Georgetown, Texas, is seeking a Customer Service Manager to lead a three-person team and partner with sales, planning, production, logistics, quality, and global service teams.

This onsite, full-time role focuses on accurate order management, forecasting support, and driving an exceptional customer experience in the semiconductor industry. You will develop your team, manage quotations and orders, monitor performance metrics, and ensure timely communication with

Qualifications

• Associate degree or equivalent combination of education, training, and experience.
• 3+ years of customer service experience in a manufacturing environment.
• Prior leadership, supervisory, or team lead experience.
• Experience utilizing ERP systems for order management, forecasting, and customer support activities.
• Strong communication, relationship-building, and customer service skills.

Responsibilities

• Lead a team of three Customer Service Representatives and coordinate with sales, planning, production, logistics, quality and global service teams.
• Oversee order management, quotations, and delivery coordination; support forecasting and inventory activities.
• Monitor inquiries, orders, quotes, and complaints to ensure timely resolution and customer satisfaction.
• Develop the team and drive a culture of collaboration, accountability, and continuous improvement.

Skills

Leadership

Customer service

Communication

Multitasking

Education

Associate degree

Tools

ERP systems

SAP

Job description

Schunk Xycarb Technology, Inc. in Georgetown, Texas, is seeking a Customer Service Manager to lead a three-person team and partner with sales, planning, production, logistics, quality, and global service teams.

This onsite, full-time role focuses on accurate order management, forecasting support, and driving an exceptional customer experience in the semiconductor industry. You will develop your team, manage quotations and orders, monitor performance metrics, and ensure timely communication with