Customer Service Manager Part Time

Buchheit Metals; Northern (KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Buchheit Metals is seeking a part-time Retail Sales Associate in our Kentucky store. You will greet customers, share product knowledge, and help maintain displays while staying aware of trends and deals. Build relationships to reach sales goals and represent the store positively.

You will advise on merchandise usage, answer questions promptly, stock and organize, and assist with inventory and special orders. Emphasis on safety and customer service in a fast-paced environment.

Qualifications

• Must have a friendly and outgoing personality.
• Must possess strong work ethic and interpersonal skills.
• Basic computer skills.
• Must be able to work a flexible schedule.
• Ability to communicate with customers in-person and over the phone.
• Multitasking ability.
• Maintain a pleasant and calm disposition under stress.
• Follow oral and written instructions.
• Demonstrate initiative and effective problem-solving skills within the scope of the position.

Responsibilities

• Greet customers, determine their needs/wants, and recommend merchandise
• Advise customers on utilization and care of merchandise, as needed.
• Answer any customer questions or concerns in a prompt and friendly manner
• Stock and recover merchandise
• Keep work area clean and organized
• Operate pallet jacks and forklifts, as needed
• Ensure proper signage is in place throughout assigned department
• General use of computer to check prices and inventories
• Assist with inventory preparation
• Create special orders, as needed
• Safety awareness of anything in store that may be hazard to employees or customers
• Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
• Bring in carts from outside
• Additional duties, as assigned

Skills

Friendly personality

Strong work ethic

Interpersonal skills

Basic computer skills

Flexible schedule

Customer communication

Multitasking

Calm under pressure

Follow instructions

Initiative & problem-solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DEPARTMENT:

Retail Store

REPORTS TO:

Store Manager

FLSA STATUS:

Non-Exempt

POSITION TYPE:

Part-Time

POSITION SUMMARY:

Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition. Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers, determine their needs/wants, and recommend merchandise
• Advise customers on utilization and care of merchandise, as needed.
• Answer any customer questions or concerns in a prompt and friendly manner
• Stock and recover merchandise
• Keep work area clean and organized
• Operate pallet jacks and forklifts, as needed
• Ensure proper signage is in place throughout assigned department
• General use of computer to check prices and inventories
• Assist with inventory preparation
• Create special orders, as needed
• Safety awareness of anything in store that may be hazard to employees or customers
• Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
• Bring in carts from outside
• Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

• Must have a friendly and outgoing personality
• Must possess strong work ethic and interpersonal skills
• Basic computer skills
• Must be able to work a flexible schedule
• Ability to:
• Effectively communicate with customers, in-person and over the phone
• Multi-Task
• Maintain a pleasant and calm disposition under stress
• Understand and follow oral and written instructions
• Demonstrate initiative and effective problem-solving skills within the scope of the position

Physical Requirements:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.