Customer Service Manager Part Time

Socket.dev; Herculaneum (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Socket.dev is seeking a part-time Retail Sales Associate to greet customers, understand their needs, and recommend merchandise. You will explain product features, warranties, and deals while maintaining appealing displays and up-to-date store presentation.

The role requires strong communication, basic computer skills, and a friendly, proactive attitude to build lasting customer relationships and help reach sales goals in a fast-paced environment.

Qualifications

• Friendly, outgoing personality required.
• Strong work ethic and good interpersonal skills.
• Basic computer skills.
• Ability to work a flexible schedule.
• Excellent communication with customers in person and by phone.

Responsibilities

• Greet customers, assess needs, and recommend merchandise.
• Advise on usage, care, and features of products.
• Answer questions promptly and professionally.
• Stock and recover merchandise; keep displays neat and organized.
• Maintain a clean work area and proper signage.
• Operate pallet jacks and forklifts as needed.
• Assist with inventory and special orders.
• Handle customer complaints with courtesy and professionalism.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Computer literacy

Flexibility

Job description

DEPARTMENT: Retail Store

REPORTS TO: Store Manager

FLSA STATUS: Non-Exempt

POSITION TYPE: Part-Time

POSITION SUMMARY:

Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition. Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Greet customers, determine their needs/wants, and recommend merchandise
2. Advise customers on utilization and care of merchandise, as needed.
3. Answer any customer questions or concerns in a prompt and friendly manner
4. Stock and recover merchandise
5. Keep work area clean and organized
6. Operate pallet jacks and forklifts, as needed
7. Ensure proper signage is in place throughout assigned department
8. General use of computer to check prices and inventories
9. Assist with inventory preparation
10. Create special orders, as needed
11. Safety awareness of anything in store that may be hazard to employees or customers
12. Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
13. Bring in carts from outside
14. Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

1. Must have a friendly and outgoing personality
2. Must possess strong work ethic and interpersonal skills
3. Basic computer skills
4. Must be able to work a flexible schedule
5. Ability to:

• Effectively communicate with customers, in-person and over the phone
• Multi-Task
• Maintain a pleasant and calm disposition under stress
• Understand and follow oral and written instructions
• Demonstrate initiative and effective problem-solving skills within the scope of the position

Physical Requirements:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.