Customer Service Manager Part Time

Buchheit Inc; Herculaneum (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

Buchheit Inc. is seeking a part-time Sales Associate to help customers with product knowledge, sales and service in the Retail Store. You will maintain store displays and stay ahead of trends while building long-term customer relationships.

The role involves greeting customers, answering questions, stocking, signage, and basic computer tasks. A friendly demeanor and reliable schedule are essential in this fast-paced environment.

Qualifications

• Must have a friendly and outgoing personality.
• Must possess strong work ethic and interpersonal skills.
• Basic computer skills required.
• Must be able to work a flexible schedule.
• Ability to communicate effectively with customers in person and over the phone.
• Ability to multitask and stay calm under stress.

Responsibilities

• Greet customers and determine their needs, recommending merchandise.
• Advise on utilization and care of merchandise and explain warranties or deals.
• Answer customer questions promptly and politely.
• Stock and recover merchandise; keep the area clean and organized.
• Operate pallet jacks and forklifts when needed; ensure proper signage.
• Assist with inventory preparation and create special orders as needed.
• Handle customer concerns professionally.

Skills

Friendly personality

Strong work ethic

Basic computer skills

Flexible schedule

Communication

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DEPARTMENT:

Retail Store

REPORTS TO:

Store Manager

FLSA STATUS:

Non-Exempt

POSITION TYPE:

Part-Time

POSITION SUMMARY:

Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition. Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers, determine their needs/wants, and recommend merchandise
• Advise customers on utilization and care of merchandise, as needed.
• Answer any customer questions or concerns in a prompt and friendly manner
• Stock and recover merchandise
• Keep work area clean and organized
• Operate pallet jacks and forklifts, as needed
• Ensure proper signage is in place throughout assigned department
• General use of computer to check prices and inventories
• Assist with inventory preparation
• Create special orders, as needed
• Safety awareness of anything in store that may be hazard to employees or customers
• Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
• Bring in carts from outside
• Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

• Must have a friendly and outgoing personality
• Must possess strong work ethic and interpersonal skills
• Basic computer skills
• Must be able to work a flexible schedule
• Ability to:
• Effectively communicate with customers, in-person and over the phone
• Multi-Task
• Maintain a pleasant and calm disposition under stress
• Understand and follow oral and written instructions
• Demonstrate initiative and effective problem-solving skills within the scope of the position

Physical Requirements:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.